The Lillie Pad Shop & Privacy Policies

🛍️ Shop Policies – The Lillie Pad (Lillie Pad Studios LLC)

Questions about your order?
Please reach out if you have any issues with your order. You can click the “Message Us” button or email us directly at: info@thelilliepad.com

Returns and Exchanges

We gladly accept returns, exchanges, and cancellations on most ready-made items:

Contact us within 14 days of delivery
Ship items back within 30 days of delivery
Request a cancellation within 12 hours of purchase

Items that cannot be returned or exchanged:
Due to the nature of these items, unless they arrive damaged or defective, we do not accept returns for:

Custom or personalized orders
Digital downloads

Conditions for returns/exchanges (Ready-Made Items):

Buyer is responsible for return shipping (and second shipping for exchanges)
Items must be returned in new, unused/unworn condition
Refunds will be issued minus the original shipping cost
Returns must be received before refunds are issued

Custom Orders:
Custom and personalized items are final sale. In some cases, we may allow an exchange. Please message us with questions before ordering.

Digital Downloads:
Due to their nature, digital downloads are non-refundable. If you experience an issue (such as a duplicate order), please contact us.

EU Right of Withdrawal:
EU buyers have the right to return eligible items within 14 days of delivery. Custom and digital items are excluded. To initiate this, contact us within 14 days of receiving your item for return instructions.

Undeliverable Packages:
If a package is returned to us as undeliverable, we may resend it with new postage paid by the buyer. This does not apply to EU Right of Withdrawal returns.

Payment

We accept most major credit cards, PayPal, and Google Pay through Shopify’s secure checkout.

Custom Items: Payment must be made in full before production begins.
Ready-Made Items: Cancellations are allowed before shipment. Once shipped, the return policy applies.

Shipping & Delivery

Processing Times: Each product listing includes current processing times before shipment. Shipping time is additional.

Address Accuracy: Please double-check your address at checkout. We are not responsible for delays or losses due to incorrect addresses.

Delays, Losses, or Damage:

We are not liable for delays caused by carriers or customs
Lost or stolen packages marked “Delivered” are not our responsibility but we are happy to lend a hand and give tips on locating your package
Contact us if your item is missing or damaged and we will assist with a USPS claim
Damaged items may be eligible for replacement or refund

Shipping Options:

USPS First Class, Priority, and Priority Express (Domestic & International)
All orders ship with tracking
Express shipping delays may qualify for a partial USPS shipping refund (we’ll help with the claim). Message us if your express delivery is substantially delayed.

Insurance & Confirmation:

First Class packages: No insurance (available for extra cost)
Priority/Express: Includes up to $100 of insurance coverage
Signature confirmation available upon request (extra fee)

International Orders:

Buyers are responsible for VAT/duty/import taxes
We are not responsible for customs delays or unclaimed packages
Some countries do not support full USPS tracking once the package leaves the US

Limitation of Liability

Lillie Pad Studios LLC is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Use our products at your own discretion and risk.

🔐 Privacy Policy – The Lillie Pad (Lillie Pad Studios LLC)

This policy outlines how Lillie Pad Studios LLC (doing business as The Lillie Pad) collects, uses, and protects your personal information when you shop on our website (hosted by Shopify).

What Information We Collect

To fulfill your order, we collect:

Your name, email, postal address, and payment information
Details of the product(s) you order
Additional info you provide (e.g. for custom orders)

Why We Collect It

We use your information to:

Process and fulfill orders
Communicate with you and offer support
Comply with legal and tax obligations
Improve our services
Maintain records for dispute resolution or fraud prevention

Data Security

We and our platform provider (Shopify) take appropriate security measures to protect your data, including:

SSL encryption on all transactions
Secure payment processing
Access restrictions and security protocols for data storage

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

Sharing of Information

We may share your data with:

Shopify, for order processing and compliance
Delivery carriers, to ship your order
Service providers, for essential services only
Government or legal entities, when required by law

We do not sell or rent your personal information.

Data Retention

We retain your personal data for up to 5 years to fulfill orders, resolve disputes, and meet legal obligations. You may request deletion earlier unless we’re legally required to retain it.

Your Rights (Especially for EU Customers)

Access your personal information
Correct or delete your information
Restrict or object to data use
Complain to your local data protection authority

To exercise these rights, email us at info@thelilliepad.com

Third-Party Services and Links

This site may contain links to third-party websites. We are not responsible for the content, terms, or privacy practices of those sites. Please review their policies separately.

Contact Info

Lillie Pad Studios LLC
DBA: The Lillie Pad
Amanda Lillie
250 Forest Cove Ct.
Dawsonville, GA 30534
USA
📧 info@thelilliepad.com